Cookie Policy

1. Introduction

This Cookie Policy explains how SugarAI ("we", "us", "our") uses cookies and similar technologies to collect information when you visit our website at www.sugarai.com ("Website") or any sites or services that link to this Cookie Policy. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This policy should be read together with our Privacy Policy.

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons and encourage you to review this Cookie Policy periodically.

2. What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

3. Types of cookies we use

We use strictly necessary cookies, analytics cookies, functionality cookies, and advertising cookies, as described below.

Essential cookies

These are used to operate the core functions of our website, so that you may visit and move around it, and use its features. We do not require your consent to use these cookies.

Functionality cookies

These are used to improve how a website feels and works for you—but are not strictly necessary for the site to function. We will only use those cookies with your consent.

Analytics cookies

These help us to understand how visitors use and move around our website, which inform improvements and adaptations to our website. Rejecting these cookies prevents us from collecting such data. The performance of our site will not be affected.

Advertising cookies

These provide us with anonymised demographics and browsing activity information, and help us tailor and measure the effectiveness of our advertising on different sites. Rejecting these prevents us from relating your visits to our website to our social media and other marketing campaigns and prevents social media sites and our digital marketing partners from setting cookies on your device via pinsentmasons.com.

4. Managing cookies

You can control cookies via our cookie settings tool or your browser settings. Disabling cookies may affect website functionality. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find information relating to other browsers, visit the browser developer's website.

5. Third-party cookies

Third-party cookies are cookies set by a domain other than the one that you are visiting. When you visit our website, third-party organisations may place cookies on your browser, even if you are not a logged-in member of those organisations. This is because third-party cookies do not require you to actively engage with the third party's content or visit their site, just load a page on which the third-party's technology sits. The providers of these technologies may deploy cookies to your browser when you visit the pages on our site where we are using their technologies. These cookies may inform the third-party organisations about your visit to our site which may be used by those organisations to deliver targeted messages and advertising to you. In all cases, we do not set these cookies, and we have no access to the information that they gather. Such cookies are subject to the third-party organisations' own cookie policies.

6. Contact

SugarAI Software Inc.

548 Market Street PMB 59423, San Francisco, CA 94104-5401 USA

dataprivacy@sugarcrm.com

7. Cookie Declaration

The following is a detailed list of the cookies and similar technologies used on this website, grouped by category. You can change or withdraw your consent at any time by clicking the Cookie Settings button in the footer of our website.

Your consent applies to the following domain: sugarai.com

Necessary

Necessary cookies help make the website usable by enabling basic functions like page navigation and storing your consent preferences. The website cannot function properly without these cookies.

• framerCookiesConsentMode — sugarai.com
  Stores your cookie consent preferences for each category
  Persistent — Local storage

• framerCookiesDismissed — sugarai.com
  Records whether the cookie banner has been acknowledged
  Persistent — Local storage

Analytics

Analytics cookies help us understand how visitors interact with the website by collecting and reporting information.

• _ga — Google Analytics
  Distinguishes unique users by assigning a randomly generated Client ID
  2 years — HTTP cookie

• _ga_RQ9P5NHY93 — Google Analytics
  Persists session state including session ID and session count
  2 years — HTTP cookie

• snitcher_device_id — Snitcher
  Identifies the visiting device for company identification across sessions
  1 year — HTTP cookie and local storage

• snitcher_session — Snitcher
  Stores session data for visitor activity tracking
  1 hour — Local storage

• snitcher_session_expires — Snitcher
  Tracks session expiry time
  1 hour — Local storage

• snitcher_device_id_expires — Snitcher
  Tracks device ID expiry time
  1 year — Local storage

• spotter_data — Snitcher
  Caches company identification data from IP lookup
  Session — Session storage

• spotter_data_ts — Snitcher
  Enforces a 24-hour refresh interval on cached company data
  24 hours — Local storage

• radar_sn_* — Snitcher
  Stores hashed session fingerprint data for visitor analytics
  Session — Session storage

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

• _gcl_au — Google Ads
  Stores ad click information for conversion attribution
  90 days — HTTP cookie

• _gcl_ls — Google Ads
  Stores conversion linker session data
  90 days — Local storage

• _fbp — Meta (Facebook)
  Identifies browsers for delivering and measuring ad campaigns
  90 days — HTTP cookie

• lastExternalReferrer — Meta (Facebook)
  Records the referral source when a visitor arrives from an external site
  Persistent — Local storage

• lastExternalReferrerTime — Meta (Facebook)
  Records when the visitor last arrived from an external referral source
  Persistent — Local storage

• li_fat_id — LinkedIn
  Stores ad click identifier for conversion tracking
  30 days — HTTP cookie

• UserMatchHistory — LinkedIn
  Syncs advertising identifiers across services
  30 days — Third-party cookie

• _uetsid — Microsoft Advertising
  Session identifier for targeted advertising via Bing Ads
  1 day — HTTP cookie

• _uetvid — Microsoft Advertising
  Visitor identifier for targeted advertising via Bing Ads
  13 months — HTTP cookie

• _uetmsclkid — Microsoft Advertising
  Stores Microsoft Click ID for conversion attribution
  2 months — HTTP cookie

Last updated: March 2026