SugarAI (formerly SugarCRM) | Press Releases

Press releases

SugarAI Named to Constellation ShortLists for SMB Sales Force Automation, Midmarket CRM Suites, and Sales Engagement Platforms

SugarAI Ranked No. 1 in New CRM – Midmarket Data Quadrant Report, Based on Verified Customer Feedback

SugarAI Recognized for ‘Best CRM Software Innovation’ in the 2026 MarTech Breakthrough Awards

SugarAI Wins Best-in-Class Honors for ‘AI-Powered Marketing & Sales CRM’ and ‘Best Sales CRM’ in Prestigious Industry Award Programs

SugarAI Named 2026 ‘Customer Experience Solution of the Year’ in the 2026 ERP Today Awards

SugarCRM Unveils New Brand Identity as SugarAI, Declaring the Next Generation of CRM

SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology Value Matrix 2026

SugarCRM Named to Constellation ShortList for Revenue Intelligence

Australian Manufacturer Speedpanel Supercharges Sales and Customer Experience with SugarCRM

ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers

SugarCRM Named to Constellation ShortList for Top Midmarket CRM Suites

SugarCRM Named to Constellation Research ShortLists for Sales Engagement Platforms and Sales Force Automation

SugarCRM Nearly Quadruples Sales Pipeline for LGG Industrial

SugarCRM Named Top CRM Provider in the 2025 CRM Industry Leader Awards

SugarCRM Helps CHT Group Align Sales and Marketing Operations Globally to Succeed in the Competitive Manufacturing Landscape

SugarCRM Recognized as a Leading Software Solution in the 2025 Manufacturing Supplier Innovation Awards

Maksim Ovsyannikov Appointed Chief Product Officer at SugarCRM to Accelerate Product Strategy and AI Innovation

SugarCRM Named a Leader in IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment

Australia’s Leading Bus Manufacturer Transforms Sales Performance with SugarCRM Precision Selling

SugarCRM Recognized as Most Innovative Solution in Manufacturing Supplier Innovation Awards

New Syspro and SugarCRM Offering Delivers a Connected Sales-to-Shop Floor Solution for Manufacturers and Distributors

World-Class Foam Fabricator Supercharges Business Growth with Sugar Sell for Sales Automation

Leading Office Supply Dealer Achieves 40 Percent Improved Sales Efficiency with SugarCRM AI-Powered Sales Automation and sales-i B2B Sales Intelligence

SugarCRM Earns Great Place to Work Certification for the Third Year Running

SugarCRM Announces 2024 Customer Breakthrough Award Winners

Global Web Services Firm MEGA Selects SugarCRM for Next-Gen Sales Automation to Supercharge Customer Acquisition

SugarCRM Announces 2024 Partner Award Winners

Eden Exchange Revolutionises the Business Buying Market, Adding SugarCRM AI-Powered Sales Automation to its Deal-Making Platform

SugarCRM Awarded Best Loyalty Management Platform in the 2024 CX Awards

SugarCRM Appoints Industry Veteran Paul Farrell to the Role of Chief Product Officer

SugarCRM and Mediafly Partner to Power Modern Selling Experiences via Integrated Sales Enablement and Content Management at Scale

SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology Value Matrix 2024

SugarCRM Achieves ISO 27001 Certification, Validating Commitment to Information Security and Trusted Data Management

SugarCRM Wins Gold Stevie Award in the 2024 Sales & Customer Service Awards for CRM Suite, Midmarket, New Version

Global Manufacturer of Industrial Lift Platforms, Niftylift, Modernises Sales Operations with SugarCRM

SugarCRM and Liferay Partner to Support Digital Business Communities via DXP Solution Seamlessly Integrated with SugarCRM

SugarCRM Wins Gold Stevie Honors in the 2024 American Business Awards for Best Relationship Management Solution

SugarCRM’s Sales Automation Platform Named ‘Best New Product of the Year’ in the 2024 American Business Awards

SugarCRM Named 2024 CRM Excellence Award Winner for the Fourth Year Running

SugarCRM Acquires sales-i to Enhance Customer Sales Profitability, Drive Intelligent Account Management

Global Manufacturer Moeller Precision Tool Supercharges Business Growth with SugarCRM and Epicor

Colombia’s Premier Prefab Concrete Manufacturer Unlocks 8,800 Growth Opportunities with SugarCRM AI-Powered Sales Automation

New Research: 1 in 4 Manufacturers Lack Confidence in Their Sales Forecasts as 77 Percent Forgo the Use of Modern Technology

SugarCRM Awarded Prestigious 2024 Sales and Marketing Technology “Sammy” Award for the Fourth Year Running

SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket

SugarCRM Steps into the Ring, Sponsoring Undisputed Boxing World Champion Chantelle Cameron

Australia’s Largest RV Manufacturer Powers Sales, Marketing, and Service Across 29 Dealerships with SugarCRM

SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Midmarket CRM Suites

SugarCRM Named ‘Best Overall CRM Company’ in MarTech Breakthrough Awards Program for the Fourth Year Running

SugarCRM Named Leading Vendor in Constellation ShortList Evaluations for Sales Force Automation and Sales Engagement Platforms

SugarCRM Named a Leader in IDC MarketScape: Worldwide B2B CRM Platform Software for Industrial Manufacturing Report

SugarCRM Appoints David Roberts as Chief Executive Officer; Craig Charlton Transitioning to Chairman of the Board

SugarCRM Named a Top CRM Provider in the 2024 CRM Industry Leader Awards

SugarCRM Named a Finalist for ‘Customer Experience Solution of the Year’ in the 2024 ERP Today Awards

SugarCRM Wins Top 100 Talent Acquisition Team and Top 50 Human Resources Team Industry Awards

SugarCRM Announces Sugar Sell and Sugar Market Now Available in AWS Marketplace

Sun State International Trucks Boosts Sales with SugarCRM AI-Powered Sales Automation and Revenue Intelligence

SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab

LGG Industrial Streamlines Sales Processes to Speed Time-to-Revenue with SugarCRM AI-Powered Sales Automation

SugarCRM Appoints Industry Veteran Bob Stutz to Board of Directors

SugarCRM Appoints New Chief Customer Officer Lyndsey Valin

SugarCRM Awarded Gold Stevie Award in the 2025 Sales & Customer Service Awards for CRM Innovation

SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology Value Matrix 2025

SugarCRM Announces sales-i Now Fully Integrated with Sugar Sell

Country Fare Foodservice Drives 40 Percent Greater Revenues from Current Customer Base with SugarCRM

SugarCRM Named to Constellation ShortList for B2C Marketing Automation for Small and Midsize Business for Second Year Running

SugarCRM and ResPax Partner to Launch First Fully Integrated CRM and Tour Booking Platform for the Travel and Tourism Industry

SugarCRM Recognized as a Best Enterprise CRM Software and Solution for the Second Year Running in the 2022 CRM Industry Leader Awards

W&H Dentalwerk Launches SugarCRM Platform Worldwide

SugarCRM Positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

SugarCRM Recognized in the Gartner® Emerging Tech: Tech Innovators for Intelligent CRM Applications Report

SugarCRM Named Finalist for ‘Best CRM Platform’ in the 2022 Digiday Technology Awards

SugarCRM Earns Great Place to Work Certification for the Second Year Running

SugarCRM Customer Casabaca Toyota Wins 2022 Constellation Research SuperNova Award

SugarCRM Announces 2022 Customer Breakthrough Award Winners for the Americas and Asia Pacific

SugarCRM Announces 2022 Customer Breakthrough Award Winners for Europe, the Middle East and Africa

One of Sydney’s Premier Hotel Properties Selects SugarCRM to Supercharge Sales, Marketing and End-to-End Guest Experiences

SugarCRM Named Hot Company to Watch in 2023 by Nucleus Research

SugarCRM Awarded Exemplary in the 2023 Ventana Research Customer Experience Management Value Index

SugarCRM Debuts New Digital Self-Service Capabilities

SugarCRM Named CRM Suite – Midmarket – New Version Finalist in the Stevie 2023 Sales & Customer Service Awards

SugarCRM Named Best CRM Platform in the 2023 CX Awards for the Second Year Running

SugarCRM Powers Sales Automation for Fern Energy, Supercharges Customer Experience for the Energy Sector Worldwide

SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Sales Force Automation

SugarCRM Announces 2023 Partner Award Winners

SugarCRM Wins Gold Stevie® for CRM Suite - Midmarket, New Version, in 2023 Sales & Customer Service Awards

SugarCRM and Mobileforce Partner to Support Field Service Management and Integrated Quote-to-Cash Sales Execution

SugarCRM Named a Leader in the Nucleus Research CRM Value Matrix for Third Year Running

SugarCRM Aids Relationship Management, Data Governance and Decision-Making for Australia’s Leading Children’s Charity

SugarCRM Recognized for Excellence in Best Relationship Management Solution Category in the 2023 American Business Awards

SugarCRM Debuts New Version of Sugar Enterprise with Powerful Features to Supercharge Sales Productivity and Fuel Growth

SugarCRM Wins 2023 CRM Excellence Award for the Third Year Running

SugarCRM and sales-i Announce Strategic Partnership to Provide Predictive B2B Sales Intelligence, Unlocking Newfound Revenue Opportunities

SugarCRM Named a Leader in the Nucleus Research Marketing Automation Technology Value Matrix for Second Year Running

SugarCRM Named a Winner of Nucleus 2023 ROI Awards, Recognizing Year’s Top Technology Deployments

Positive Promotions Leverages Advanced Forecasting and Predictive Analysis with Sugar Sell for Sales Automation

SugarCRM Wins the Sales and Marketing Technology Award for the Third Year Running

Summit Homes Group Supports Inspired Home Buying Experiences with Sugar Sell AI-Powered Advanced Sales Automation in the Cloud

SugarCRM Named a Finalist in the 2023 Content Marketing Awards

SugarCRM Named ‘Best Overall CRM Company’ in 2023 MarTech Breakthrough Awards Program for the Third Year Running

Riverina Selects SugarCRM to Support Sales and Customer Service

SugarCRM Recognized as a 2023 CRM Industry Leader for Sales Force Automation and CRM for Midsize and Small Businesses

State of CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’ to Support Next-Gen Sales, Marketing and Service

SugarCRM Celebrates Thriving User Community Milestone: 10,000 SugarClub Members Worldwide and Growing

Waterco Selects SugarCRM with Powerful Integrations to Epicor Kinetic and sales-i to Drive Customer-Centric Buying Experiences

SugarCRM Unveils Generative AI for Midmarket CRM, Supercharging Sales, Marketing and Customer Service

Agricultural Innovator Catalyst Performance Agronomy Fuels Growth with Advanced Sales Force Automation from SugarCRM

SYSPRO ERP and SugarCRM Partner to Deliver Comprehensive Product Offering for Optimizing Operations and Driving Additional Revenue

Reusable Transport Packaging Fuels Business Growth with AI-Powered Sales and Marketing Automation from SugarCRM

Gaming and Entertainment Leader J&J Ventures Gaming, LLC Unlocks New Sales Opportunities with Sugar Sell AI-Powered Sales Automation

New Research From SugarCRM Reveals a Customer Relationship Crisis

Caledonia Group Embraces SugarCloud to Unify Systems and Create a Panoramic View of Customers

SugarCRM Recognizes Top-Performing Channel Partners at Annual Sales Kickoff

American Marketing & Publishing Helps Local Businesses Stay Visible and Deliver on Customer Experience With SugarCRM

SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix

SugarCRM Garners Gold Stevie® Award Winner Honors for Best New Product - Relationship Management in 2021 American Business Awards®

SugarCRM Wins 2021 CRM Excellence Award

SugarCRM Helps Companies Reach New Levels of Predictability and Unveils New Branding to Drive It Home

Advocate Construction Digitally Transforms Go-to-Market and Sales Operations from Customer Doorstep to the Back Office with SugarCRM

SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

SugarCRM Named Product of the Year in the 2021 Sales and Marketing Technology Awards

Tax Saving Professionals Accelerates Marketing Campaign Creation by 10X with Sugar Market

SugarCRM Named to Constellation ShortList™️️ for B2B Marketing Automation for Small and Midsize Business

SugarCRM Named a Top Vendor in Constellation ShortList for B2C Marketing Automation for Small and Midsize Business

SugarCRM Named a Leader in Four Categories in the 2021 CRM Industry Leader Awards

SugarCRM Earns 2021 Great Place to Work Certification

SugarCRM Continues Global Expansion with Growing Presence in Latin America

Event Services Group Selects SugarCRM to Streamline Event Management and Planning Processes

SugarCRM Announces 2021 Customer Breakthrough Award Winners

SugarCRM Announces Appointment of CRM Industry Veteran Volker Hildebrand to Lead Global Product Marketing

Engenco enhances CX and gains a single view of the customer with SugarCRM

SugarCRM Introduces Integrated Playbook Functionality to Support Guided Selling and CRM Process Automation

SugarCRM Named a Top Vendor in Constellation ShortList for Sales Force Automation for Small and Midsize Business

SugarCRM Launches the New SugarOutfitters Software Marketplace

SugarCRM Awarded “Best CRM Platform” in CX Today’s Inaugural CX Awards

New Survey Reveals Dramatic Customer Turnover Rates of Nearly One-Third Worldwide, and Almost 50 Percent in the US

SugarCRM Recognized as a Winner in the Prestigious 2022 CRM Watchlist

SugarCRM Wins Gold Stevie® for CRM Suite - Midmarket, New Version, in 2022 Sales & Customer Service Awards

SugarCRM Announces 2022 Partner Award Winners

SugarCRM Named a Leader in the Nucleus Research CRM Value Matrix for Second Year Running

SugarCRM Celebrates Double-Digit Growth and Record New Customers Signed Worldwide

TNG Consulting Supercharges Sales Operations with AI-Powered Advanced Technology in Sugar Sell Premier

SugarCRM Partners with Redington Gulf to Expand Presence in the Middle East

SugarCRM Wins Gold Stevie for Best Lead Generation Solution in 2022 American Business Awards

SugarCRM Announces SugarConnected 2022 Customer Conference Series Lineup

SugarCRM Wins 2022 CRM Excellence Award for the Second Consecutive Year

SugarCRM Launches New Podcast Featuring Seasoned Business Leaders on Unlocking the Secrets to Sustained Growth

SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix

Largest Shoe Drive Company Selects SugarCRM to Help Put Shoes on Feet and Get People Off the Streets Around the Globe

SugarCRM Named the 2022 Sales and Marketing Technology Awards “CRM Organization of the Year”

SugarCRM Customer Casabaca Toyota Named 2022 Constellation Research SuperNova Awards Finalist

SugarCRM Named a Top Vendor in Constellation ShortList for B2B Marketing Automation for Small and Midsize Business